When will my order be dispatched?

We will normally dispatch orders NEXT DAY if order is received before midnight (UK).
If you have ordered a Limited Edition Box Set this will normally be dispatched within 3-5 working days.

 

How long will shipping take?

All book orders are sent via priority tracked courier (usually UPS or DHL).  Packages normally take 1 day to reach mainland UK addresses, 2-3 days to reach Europe and the US, and worldwide within 4-5 days.
Dust jackets and book covers are sent by priority mail. These items are packaged and sent separately so there is no shipping discount for multiple items. Estimated delivery times are UK: 1-2 working days// Europe: 3-5 working days// Rest of World: 5-7 working days.
Please note that during busy seasonal periods shipping times may take slightly longer.

 

Will I be notified that my book has been dispatched?

Yes, our books are sent by tracked courier and you will be sent a tracking reference immediately after dispatch.  Please ensure that someone is available to sign for the package,or you can rearrange delivery with your courier after the first delivery attempt.

 

Will we deliver to PO Box and APO/FPO addresses?

Unfortunately our preferred couriers will not deliver to PO Box and APO/FPO addresses.  Please ensure that your shipping address is a normal street address.  Alternatively please try ordering via Amazon UK.

 

Can I change my shipping address?

Yes, we can change your shipping address if you notify us before dispatch. For existing orders please email us at [email protected].  Please note that your shipping country cannot be changed.

 

Can I cancel/return my order?

Yes, we are happy to cancel your order if you notify us before dispatch. Please email us at [email protected] and make sure to include your order reference or customer email address in the email. Please note that Limited Edition books have elements that are produced on demand so are treated differently. Please email us for more information.
If you wish to return your book please follow the instructions on the enclosed returns label.  Please ensure that it is returned unopened in its original packaging within 14 days.  Customers are responsible for ensuring that books are returned to us in the same condition that they were received in.

 

Currencies and taxes

We only accept payment in GBP(£).  Your bank or card issuer is responsible for the currency conversion, therefore we cannot advise what costs will be once converted.  We recommend checking www.xe.com for an approximate guide on typical conversion rates.
Please note that printed books sold in the UK or EU are currently VAT exempt, however, orders destined outside the EU may be subject to import duties. For further information please see our import duties page.
Artworks sold to UK and private EU customers will have 20% VAT (sales tax) applied.
All other printed media (e.g, book covers) will include 20% VAT (sales tax) in the price.